Feb 24th, 2010 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Scarborough Local 

.Hello-
Just to give everyone a head's up on this new program supervisors have been directed to carry out.Since they have already put it into full swing in our office I thought I'd better get the information on it  out there so you can deal with it better than we were able to in our Local .

 It is  one of the many  tasks they have to complete  ( on their "scorecard") to get their bonuses. Our supervisor started doing these "discussions" immediately(the next day)  after the bulletin came out  He was  taking people into the office just as the shift started  before we could talk  to them about what was going on. I was disappointed to see  that six members on our shift were willing to go in without asking for a  steward for this
( the other five of us refused to go in at all  ). I think it would give management a stronger message if we all said no as we are not required to do it.


This program for supervisors to have assessment "discussions" with employers was just posted a few days ago ..This should keep the shop stewards busy and tie up lots of work time. Obviously the supervisor has to have done  an individual assessment of some kind for each worker. Where are those records being kept ?

Note that for the discussion "...union representation is not expected. However, should the employee insist on union representation, explain the purpose of the meeting as informal and just a general discussion. Should the employee  persist with their request, use your discretion and if you are comfortable with the union representative attending the informal meeting, proceed accordingly."


. Whether the employee agrees  or refuses to participate in the "discussion" is to be recorded in OPS system. .


I guess they've done this kind of thing a million times before. The  "1x1" employee discussions are on the current  check list of to-do's for the supervisors' own assessment and bonus  so they will be doing it whether they want to or not....

*******************

***********************
Copies of FULL DOCUMENTS:


 
SUPERVISORY BRIEFING NOTE
Date: February 17, 2010
To: Supervisors and superintendents
_____________________________________
Audience: All Supervisors and Superintendents, Mail Processing and Delivery
Implementation Date: immediately
Employee 1X1 discussions: a new tool to assist you and documentation required in
the OPS system
 
Supervisors are currently required to hold annual 1X1 meetings with their employees, as
indicated on the scorecard.
 
A new document has been developed to provide guidelines on the content of the
discussion, which reflect Corporate priorities:
- Health and Safety
- Customers and Quality
- Work Environment
- Career Development
 
Actions Required:
· Refer to the new 1X1 Discussion Guidelines before conducting 1X1 interviews
with your employees
· Refer to the Questions and Answers document for additional information about
the 1X1 process as well as the information required in the OPS System.
The superintendent is to document these discussions in the OPS system (Recognition/
1X1 discussions).


Contact: Nicky Dove (Nicolette.dove@canadapost.ca) at 613 734-3084 or Andrea
Martin (andrea.martin@canadapost.ca ) at 613 734-6163
 
**********************************
 
1 x 1 Discussion Guidelines
During the discussion, ensure you reinforce positive behaviours. Sincerely express your appreciation for how this employee helps your team achieve its goals. Discuss opportunities for improvement as applicable.
Health and Safety
Does the employee...
Display safe work habits (e.g. wear personal protective equipment)?
Regularly show concern for others' safety?
Advise co-workers when they display unsafe behaviours?
Advise the team leader about unsafe conditions/behaviours?
Follow safety procedures and policies?
Report workplace hazards to the team leader?
 
Customers and Quality
Does the employee...
Follow operating procedures and practices (e.g. scanning, service standards etc.)?
Regularly attend work and is on time?
Meet established work requirements?
Produce work that is accurate and complete?
Advise the team leader of issues (i.e. changes to route, problems with equipment etc.)?
 
Work Environment
Does the employee...
Work well with others?
Share job knowledge with co-workers?
Help co-workers when finished assigned tasks early?
Treat others with respect?
Use appropriate language when speaking to co-workers and customers?
Have a positive attitude that engages others?
 
Career Development
 
Are you interested in advancement?
What jobs are you interested in?
Are you aware of how to create career alerts and the Career Leadership Development Program?
 
Supervisor Comments (i.e. questions raised, employee comments)
 
Documentation instructions: Superintendent is to select either "Discussion Accepted" or "Discussion Refused" in OPS report and select the date
 
****************************************************************************
 Questions and Answers
Front Line Employee 1X1 Discussion Form
Q. What is the purpose of the 1X1 discussions? 
 
A. The purpose of these discussions is to provide fair and accurate informal feedback to employees about how they are performing on the job. Feedback from our annual Employee Satisfaction Survey confirms that employees want to be recognized for their contributions at work and this is one mechanism to achieve this goal.
 
These discussions will also help to build relationships between team leaders and employees and create a better work environment overall.
 
The 1X1 discussions are an Employee Engagement objective on your scorecard.
 
Q. Why do we need to standardize these discussions? Our approach was much less formal and it worked well.
 
A. One of the best ways to increase productivity and engagement is to ensure that employees know what is expected of them and to provide them with informal feedback on how they are doing regarding these expectations. Canada Post is focused on improving safety, quality and the work environment. Our employees also want to know about potential career opportunities. As such, we encourage all team leaders to discuss and reinforce these priorities with our employees.
 
Q. What if I don't have time to cover off every single item in the form?
 
A. These are meant to be guidelines, however you should try to cover off each topic (Health and Safety, Customers and Quality, Work Environment and Career Development). We recognize that you may have informal discussions about some of the items with your employees one-on-one as part of regular business. 
 
Q. How will these discussions be tracked?
 
A. These discussions will be tracked in the OPS system, by the superintendent. He or she will select either Discussion Accepted or Discussion Refused and select the date. 
 
Q. What if my employee wishes to attend one of these discussions with a union steward?
 
A. As the meeting is an informal one-on-one discussion, union representation is not expected. However, should the employee insist on union representation, explain the purpose of the meeting as informal and just a general discussion. Should the employee
 
persist with their request, use your discretion and if you are comfortable with the union representative attending the informal meeting, proceed accordingly. 
 
Q. What if the employee refuses to attend this meeting?
 
A. Employees unwilling to attend should be encouraged, but participation is not mandatory and may be counterproductive if the employee feels strongly about not attending. The superintendent will select DR (Discussion Refused) and input the applicable date in the OPS system.
 
Q. How do I create a career profile?
 
A. Go to the "Jobs and More" link on Intrapost and follow the instructions provided.
 
Q. What if my employee does not have access to a computer at work? Can my employee complete a career profile from home?
A. In order to access the Internal Job Postings available at Canada Post, the employee will first need to access Intrapost through https://mysite.canadapost.ca.
1. At the welcome page, they will enter their user ID and password and click Log on.
Once logged in the employee will easily find the Jobs and More link.
Employees can follow steps 1 through 6 to create their career profile
 
Please note that in order to access Intrapost from home you will need to have a Canada Post user ID and a valid SAP Portal Password. 
 
Q. Can I use this document as part of a future discipline issue? 
 
A. No, the purpose of these discussions is for relationship-building and to provide developmental feedback.

 

More About Us

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~