June 15, 2001

SERVICE EXPANSION and INNOVATION & CHANGE COMMITTEE

Corporate Drive-Thru Kiosk at Scarborough-D, 280 Progress in Toronto        Draft 5 

June 6, 2001 

The Service Expansion and Innovation & Change Committee agrees to offer new services at the Corporate outlet at 280 Progress in Toronto as part of the initiatives identified in the July 20, 1997 Pilot Projects (Appendix T) letter - A Corporate kiosk.

The requested funding approval from the Fund is: 

For a total of $440K 

The pilot will run for 12 months commencing September, 2001. 

In implementing this initiative the parties agree to the following: 

1. To fund the 1 year fit-up and operating costs from the Appendix T Fund. 
2. To create 2 additional Chinese / English bilingual full-time PO-4 positions on a temporary basis for the duration of the pilot. Basic requirements for the positions will be bilingual Chinese/English. All positions that are back-filled as a result of this initiative will also be temporary. 
3. The salary and benefit costs of the additional positions will be paid from the Appendix T Fund. The staffing of these positions will be offered by seniority to Chinese/English speaking employees only. 
4. In the event that operational changes are required to make this initiative financially and operationally feasible, the committee agrees to further discuss the operational changes deemed necessary. 
5. Any necessary training costs will be paid by the Appendix T Fund. 
6. Augment the service offerings referred to in the Pilot Project (Appendix T) letter with products  and services which  will increase revenues, profitability and ensure the sustainability of the outlet. (such as expanded weekend or evening hours.) Refer to the Appendix B chart dated July 20, 1997. 
7. (A) To grant a time equivalent to 2.55 minutes to be added to the route for each new customer participating in the maxi-integrated service. This time of 2.55 minutes per customer is established temporarily and will be validated under Appendix V of the collective agreement during the term of the project. Once the time value is determined under Appendix V, this amount will become the accepted elemental time value. 

The temporary time of 2.55 minutes is determined as follows: 

(B) The MMC or Letter Carrier will be paid in over-assessment once he reaches the threshold of 485 minutes and will be paid the supplements attributable to the new customers pursuant to the collective agreement.

(C) The payment in over-assessment will continue as long as the MMC or Letter Carrier chooses to handle his overload or until the AM delivery for some customers is placed at risk (e.g. all LDUs on the AM portion must be completed before the meal break)

Where one of these situations arises, delivery assistance (delivery only) will be provided either through the addition of time to the part-time route or through the creation of a temporary “Kangaroo” route. The delivery assistance will be provided by “LDUs” not involved in the project, to avoid changing the MMC or Letter Carrier serving the participating customers.

(D) Where a temporary full-time route is added pursuant to point (C), this new temporary route will be offered by seniority to employees in the same job class pursuant to clause 13.29 of the collective agreement. 

(E) The routes vacated under paragraph (D) will be offered for the term of the project to part-time employees in the same job class from the Scarborough “D” Delivery Facility.

(F) The part-time position resulting from application of paragraph (E) will be offered pursuant to paragraph 13.07 of the collective agreement.

(G) The parties agree that if the project proves successful as indicated in the paragraph below, to evaluate the restructuring requirement of the Scarborough “D” Delivery Facility provided it meets the requirements listed in the collective agreement in force.

(H) If the parties agree that a restructuring is necessary, the costs will be paid by the Appendix T fund. 

This initiative will be considered a success if the pilot generates sufficient incremental revenues
to cover the cost of the Retail Operation and associated downstream costs. Measurement will be based on revenues generated by the pilot site by fiscal period over the 12 month pilot term and from revenues of surrounding outlets to determine if any transfer of revenue occurred.

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